Terms of Service

Last updated: 15 October 2026

Welcome to CozyCorner. These Terms of Service govern your use of our website, cozycorner.digital, and purchases made through our store.

Throughout these terms, “we”, “us”, and “our” refer to CozyCorner, operated by Kartik Singh, at C-1172, Tigri, Khanpur, New Delhi, Delhi – 110062, India.

By using our website or placing an order, you agree to these terms and our Shipping, Refund, and Privacy Policies.

1. Eligibility and Website Use

You must be at least 18 years old and legally capable of entering into a binding contract to place an order.

You agree to provide accurate information and use our website lawfully. Fraudulent orders, unauthorised access, malicious software, and activities that interfere with the website are prohibited.

2. Product Information

We aim to display accurate product descriptions, photographs, specifications, prices, and availability.

Product colours may appear slightly different depending on your screen and lighting. Such differences do not affect your rights if a product is defective, incorrect, or materially different from its description.

Please review the product page, suitability information, care instructions, and packaging before using a product.

3. Prices and Payments

All prices are displayed in Indian Rupees (INR). Applicable taxes, shipping charges, and any additional charges will be disclosed before you complete your purchase.

Available payment methods are displayed at checkout. Cash on Delivery, where offered, is subject to delivery location and order eligibility.

Prices and promotions may change for future purchases. These changes will not retrospectively alter the agreed price of an accepted order.

Payments are processed through the payment providers available at checkout.

4. Orders and Acceptance

An order acknowledgement confirms that we have received your order. Unless we expressly confirm acceptance earlier, your order is accepted when it is dispatched.

We may contact you to verify your order or delivery details.

We may decline or cancel an order for reasonable grounds, including unavailable stock, an unserviceable address, suspected fraud, or a material pricing error.

If an error affects your order, we will explain the issue and obtain your agreement before processing it on revised terms. If we cancel a prepaid order, we will refund the amount paid.

5. Shipping and Delivery

Delivery locations, shipping charges, and estimated delivery times are provided in our Shipping Policy and at checkout.

Delivery estimates may be affected by courier disruptions, weather, public holidays, or other circumstances outside our reasonable control. We will provide reasonable assistance with delayed or missing shipments.

Customers must provide a complete address and an active contact number. Please contact us promptly if your delivery information needs correction.

Nothing in these terms removes your rights concerning non-delivery or unreasonable delays.

6. Cancellations, Returns, and Refunds

For cancellation or order changes, contact us as soon as possible. We will confirm whether your request can be accommodated based on the order’s processing and dispatch status.

Our Refund Policy explains return eligibility, time limits, the return process, and any applicable return shipping costs.

If you receive a damaged, defective, incorrect, or materially misdescribed product, contact us with your order number and available supporting information so we can arrange an appropriate resolution.

Hygiene-related or change-of-mind return restrictions do not override rights available under applicable consumer protection law.

Approved refunds will be processed within the timeframe stated in our Refund Policy, subject to applicable law.

7. Offers and Discounts

Offers and discount codes are subject to their displayed eligibility requirements, validity periods, and conditions.

Offers cannot be combined unless expressly stated. Promotional conditions do not limit your statutory consumer rights.

8. Product Use and Care

Follow all product instructions, warnings, care guidance, and suitability information. Products must be used only for their intended purpose.

Any warranty offered will be described on the relevant product page or accompanying documentation.

These terms do not exclude responsibility for defective products or other liability that cannot lawfully be excluded.

9. Intellectual Property

Our website’s branding, text, designs, photographs, and other content belong to CozyCorner or their respective owners or licensors.

You may use our website for personal shopping. Reproduction or commercial use of protected content requires permission from the relevant rights holder.

10. Privacy and Third-Party Services

Our collection and use of personal information are explained in our Privacy Policy.

Our store is hosted on Shopify. We also use service providers for functions such as payment processing and delivery.

Third-party websites linked from our store may have their own terms and privacy practices. Using service providers does not remove our responsibilities to customers under applicable law.

11. Liability and Consumer Rights

We will exercise reasonable care in operating our store and fulfilling orders.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the purchase contract was formed.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or liability that cannot legally be excluded. Your statutory consumer rights remain unaffected.

12. Governing Law and Disputes

These terms are governed by the laws of India.

Please contact us if you have a concern so we can work towards a resolution. This does not restrict your right to approach a competent consumer commission, court, or other authority available under applicable law.

13. Changes to These Terms

We may update these terms by publishing a revised version with an updated date.

The terms applicable when your order was placed will govern that purchase, unless a change is required by law or agreed with you.

If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

14. Contact Information

Brand: CozyCorner
Business operator: Kartik Singh
Business address: C-1172, Tigri, Khanpur, New Delhi, Delhi – 110062, India
Website: https://cozycorner.digital
Email: digitalcozycorner@gmail.com
Phone: +91 98702 53852

15. Grievance Redressal

For complaints relating to orders, products, payments, delivery, or refunds, contact:

Grievance Officer: Kartik Singh
Designation: Grievance Officer, CozyCorner
Email: digitalcozycorner@gmail.com
Phone: +91 98702 53852
Address: C-1172, Tigri, Khanpur, New Delhi, Delhi – 110062, India

Please include your order number, contact details, and a description of the issue.

We will acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, as required by applicable law.