Shipping Policy

Last updated: 15 October 2026

At CozyCorner, we aim to deliver your orders safely and keep you informed throughout the shipping process.

1. Delivery Locations

We ship to serviceable locations within India. Delivery availability depends on your PIN code and our courier partners’ coverage.

If your address is not serviceable after an order is placed, we will contact you. Any payment collected for an order we cannot fulfil will be refunded.

2. Order Processing and Delivery Estimates

Orders are processed after payment confirmation or, for Cash on Delivery orders, any required order verification.

Applicable processing and estimated delivery times will be communicated at checkout or in your order confirmation. If no estimate is displayed, please contact us before ordering.

Delivery times are estimates and may vary depending on your location, product availability, public holidays, weather, and courier operations.

If a significant delay occurs, we will communicate any revised estimate available to us. Your rights concerning unreasonable delays or non-delivery remain unaffected.

3. Shipping Charges

Applicable shipping charges are displayed at checkout before you complete your purchase.

Free shipping applies only when expressly stated in the offer or at checkout. Any applicable Cash on Delivery charge will also be disclosed before you place your order.

4. Order Tracking

Once your order is dispatched, tracking details will be shared through the contact information provided with your order, where available.

Tracking updates may take some time to appear on the courier’s website. Contact us if you need help tracking your shipment.

5. Cash on Delivery

Cash on Delivery is available only for eligible orders and serviceable PIN codes.

We may contact you to confirm your order before dispatch. Please provide an active phone number and ensure someone is available to receive the shipment.

Available payment methods are shown at checkout.

6. Delivery Address and Failed Attempts

Please enter your complete address, including house or flat number, street, locality, city, state, PIN code, and phone number.

For address corrections, contact us as soon as possible. Changes requested after dispatch depend on the courier’s ability to update the shipment.

If delivery fails because of an incomplete address, an unavailable recipient, or refusal of the shipment, contact us to discuss the next steps. Any applicable redelivery charge will be explained and agreed with you before another shipment is arranged.

7. Damaged, Incorrect, or Missing Shipments

If your parcel arrives visibly damaged or appears tampered with, please inform the delivery agent and contact us promptly.

If you receive a damaged or incorrect item, notice missing contents, or see an order marked as delivered that you have not received, contact us with your order number and available supporting information.

Photographs of the product and packaging can help us investigate. An unboxing video is helpful if available, but is not a mandatory condition for raising a complaint.

We will investigate with the courier and arrange an appropriate resolution in line with our Refund Policy and applicable consumer law.

8. Cancellations and Returns

For cancellations, returns, replacements, and refunds, please refer to our Refund Policy.

If an order cannot be delivered, contact us so we can investigate and confirm the available resolution. Our use of a courier partner does not remove our responsibilities under applicable law.

9. Contact Us

For shipping questions or delivery assistance, contact:

CozyCorner
Business operator: Kartik Singh
Email: digitalcozycorner@gmail.com
Phone: +91 98702 53852
Business address: C-1172, Tigri, Khanpur, New Delhi, Delhi – 110062, India
Website: https://cozycorner.digital

The business address above should not be treated as a return address unless confirmed by our support team.